“A smile alone doesn’t guarantee excellent customer service— but excellent customer service almost always begins with one.” In a time...

In today’s hyper-connected, data-driven, wellness-focused society, we closely monitor metrics like steps taken, calories consumed, and...

At Smile, one of our core beliefs is that customer service is about creating meaningful connections. Connection is the third ingredient in the Smile Attitude and can be the difference between a transactional interaction and a memorable one. One of the most powerful tools for building this kind of connection is curiosity, and the simplest way to express curiosity is by asking questions.

A smile is one of the simplest yet most impactful expressions—a small, effortless gesture that crosses all language barriers, lifts...

I recently came across a LinkedIn post by Rory Glass, an Executive Performance Coach and Business Advisor, that really resonated with me....

Smiling can trick your brain into a better mood, just by engaging those facial muscles.