Our Story
Smile. The Spark Over Coffee
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It started with good coffee and a simple realisation.
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After years of working with teams and leaders, Suzanne saw the same truth everywhere: service isn’t remembered for what was done, but for how it made people feel. Especially when things don’t go to plan.
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Sitting in a busy café, the idea became clear - every interaction, no matter the situation, is an opportunity to create a memorable experience. A smile, a calm response, genuine care. That’s the difference between average service and hospitality that sticks.
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Smile was born to help businesses stand out from the crowd by turning everyday interactions into moments customers remember, talk about, and return for.
Because when service feels human, businesses grow stronger - and experiences last long after the coffee is gone.
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Meet Suzanne
Co-Creator
Welcome to smile, where laughter meets learning!​
Suzanne is passionate about bringing joy and connection to every training experience and understands the power of adaptability and building strong relationships.​ She is a seasoned facilitator and dedicated business owner of her other business venture, Icing Training.​
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Suzanne is passionate about empowering individuals and organisations to unlock their potential.
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Her vibrant sense of humour, combined with her diverse background, allows her to create engaging and impactful training sessions.
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When she is not inspiring others, you can find Suzanne embracing her adventurous spirit - whether she is running, biking, or seeking the next great experience.
All of this is fuelled by her love of coffee and bubbles, adding a little sparkle to her everyday life!
Suzanne firmly believes that great family bonds and good friends are the foundation of true happiness. Join her in the relentless pursuit of being somebody worth being.
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Together, let's laugh, learn, and grow through smile.
Our Beliefs
Value People
To truly be happy
and successful in life,
value the people in it.
Choose Smile
We choose our attitude,
choose to smile,
it changes everything.
Be There
Give our full selves so
people feel 'seen',
'heard' and valued.
Create Connections
When we truly connect positive energy is created.
Have Fun
Being playful is
essential for a
fulfilling life.