Smile. The Spark Over Coffee

It started with the familiar warmth of good coffee and even better conversation. Lynne and Suzanne, both professionals in the art of customer service and champions of learning—had crossed paths before and enjoyed the spark they shared.

Each loved guiding teams, coaching leaders, and unlocking the kind of human connection that leaves a lasting impression. There was a natural synergy between them, a shared belief that service isn’t just a transaction—it’s a memory waiting to be made.

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On this particular morning, nestled in the corner of a local café bustling with energy, something clicked. Over several coffees and lots of laughter, they talked about the little moments in client interactions—the smile at the beginning of a call, the way someone truly listens, the kindness that makes a customer feel seen.

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That’s when it came to life: Smile, a workshop not just to train, but to transform. A space where teams could reconnect with purpose, sharpen their skills, and rediscover the joy in what they do. They scribbled ideas onto napkins and notebooks, mapped out experiences, activities, and storytelling moments that would leave participants not only more capable, but inspired. Smile would be more than a customer service workshop. It would be about showing up with care, speaking with confidence, and creating real connection.

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By the time the cups were empty, the idea was full of possibility. Lynne and Suzanne smiled at each other. They knew this wasn’t just a good idea, it was the beginning of something meaningful.